Returns, Exchanges & Shipping Policy
Returns and Exchanges
We are happy to accept returns, and there is no need to call for prior authorization on regular items. We do not accept returns on special orders. For a printable version of our convenient, no-call, pre-authorized, return form, click here. This form may be printed, filled out, and sent with your return for faster processing. All returns must include a copy of the original invoice. All returned merchandise must be sent in its original container/bag, and in a completely unaltered state.
The following items are not returnable under any circumstance UNLESS defective: Books, videos, discontinued, closeout, sale, or special order items.
The downloadable Product Return Form and other documents on this site are in the PDF file format. To view them you will need a PDF reader. If you don't have one you can download the Adobe Reader for free here.
Contact information (email address, telephone number, address, etc.) is used to get in touch with you when necessary. Financial information (credit card number, credit card expiration date, billing address, etc.) is only used to bill you for products and services purchased at Your Beading Heart.
You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future email offers from Your Beading Heart please contact us via email.
We are not responsible for typographical errors. Prices are subject to change without prior notice.
Temporarily Out Of Stock
Every effort is made for your order to arrive promptly. If an item is temporairily out of stock, it will be back ordered and shipped to you upon its arrival. There is no additional cost to you for backorder shipping fees. "Please notify us if back orders are not accepted."
Please note: Your Beading Heart is closed for the observance of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders received on these holidays will be processed the following day.
Your Beading Heart offers the following shipping options for delivery within the United States:
Our standard shipping rates for USPS delivery are as follows:
$0.01 to $29.99 billed at a flat rate of $6.99.
Orders totalling $30.00 and up are FREE SHIPPING*. *The FREE SHIPPING offer is available ONLY to locations within the Contenental United States. Alaska, Hawaii, Canada and International locations incur additional shipping charges.
Your Beading Heart is not responsible for shipping delays due to severe weather and other causes beyond our control.
Most orders will leave Your Beading Heart the following business day by your requested shipping method.
United States Postal Service (USPS)
Priority Mail Service, typically arrives in 3 to 6 business days, excluding holidays. In rare instances this service can take up to 14 days to deliver.
Express Mail Service, arrives in 2 days in metro areas and 3 days to outlying areas, includes weekends and holidays. Delivery times may vary for orders placed during the weekend with this service. Express Mail will always require a signature upon delivery. Priority Mail will only require a signature under some circumstances.
Changes vary by parcel weight and delivery zone.
Overnight Priority Service, arrives within 2-3 business days, excluding holidays.
2-Day Service, arrives in 3-4 business days, excluding holidays.
3-Day Express Saver, arrives in 4-5 business days, excluding holidays. Not available to Alaska or Hawaii addresses.
Ground, 6-10 business days.
Note: FedEx International orders cannot always be shipped same day.
Pre-registration is required for all classes. There is a limit to the number of students in each class per the instructor's discretion. This is to ensure you get the most attention and direction from our instructors. As a professional courtesy to our instructors' valuable time and skills, and due to the amount of time, and effort put into preparing, scheduling, and holding a class, a deposit is required upon registration. Refunds will be given if there is a valid excuse or with a 24-hour notice of withdrawal from the class. Refunds for classes will be given in the form of store credit which can be used for future classes or merchandise. All classes require a minimum number of students in attendance. If a class does not meet the minimum number, we reserve the right to cancel that class. If canceled, the class will be rescheduled or refunds in the form of store credit will be given.
For your convenience, you may prepay via phone, 724-861-9687, in person at the store, Visa, MasterCard, American Express, Dinners Club, Discover, cash, checks, or through our website via PayPal.
Tuesday & Thursday: 11am - 7pm
Wednesday & Friday: 11am - 6pm
Saturday: 10am - 3pm
Sunday & Monday: CLOSED
(Times are Eastern Time Zone)